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Job Description - Billing and Administrative Assistant

Our Mission Statement:

Rooted Mental Health (RMH) is a cooperative (co-op) group behavioral health practice focused on compassion for self, clients, and community. We serve low-income and other vulnerable Oregonians facing barriers to wellness due to mental health difficulties and traumatic histories. We believe that in order for individuals to truly heal from issues like mental illness, substance use, unsafe relationships, and others, we must address the underlying root causes of individual, family, and community trauma. We combine evidence-based practices with innovative treatments to address mental health from a whole-person perspective. Our goal is to help clients thrive, not just survive.

What makes us different:

At Rooted Mental Health, we believe in putting our values around equity, integrity, simplicity and transparency into practice. We believe in taking care of our staff by providing paid leave, clinical supervision, and consultation in a supportive team environment. Most importantly, all full-time staff have the opportunity to be invited to work toward co-ownership and profit sharing built into their contracts. We are committed to developing a truly cooperative model of delivering behavioral healthcare.

We are looking for a billing and administrative assistant to complete our team. Your role will be to work alongside the Operations Manager, Clinical Director, and Office Manager with insurance, billing, and accounts receivable. You will also work with clients on implementing agency policies and procedures around verifying and billing insurance, collecting payment for services, supporting clinicians with insurance credentialing and billing issues, and assisting clients with payment-related concerns. Lastly, you will regularly interface with agency insurance partners including Oregon Health Plan (OHP) Coordinated Care Organizations (CCOs) and private insurances.

Responsibilities and Duties:

Verifying insurance information for all new clients and intakes, and reverification on a monthly basis.
Generating and collecting invoices for co-insurance, co-payments, private pay, etc. from clients.
Assisting clinicians with setting up sliding fee scale agreements in EHR Completing daily charges and insurance claims for approximately ten clinicians
Regularly generating aging reports and following up on all unpaid insurance claims with insurance partners
Maintaining credentialing files for all clinical staff
Allocating insurance and other payments to client accounts
Attend regular meetings with leadership team and clinical team
Additional support tasks for Operations Manager, Clinical Director, and Office Manager as needed.

Qualifications and Skills:

Ability to work with a diverse population receiving mental health services, including individuals in crisis
Experience with medical billing is required.
Experience with Centers for Medicare & Medicaid Services (CMS), including Oregon Health Plan, preferred.
Understanding of health insurance processes and ability to communicate these processes to diverse clients and staff
Strong computer skills, including using EHR, Microsoft Office software, and Google Workspace.
Detail-oriented, systematic mindset with strong organizational skills.
Clear, timely, and kind written and verbal communication skills.
Ability to give and receive feedback with your team in a brave space, openness to discussing problems and issues, ability to engage in consensus-based problem-solving.

Salary:

0.5 FTE minimum (up to 0.75 FTE) beginning at $22/hour, with pay differential available for bilingual individuals and individuals who identify with marginalized populations as defined by Oregon Health Authority. This position is eligible for paid leave through Paid Leave Oregon.

RMH is a family-and animal-friendly workplace, valuing the contribution of all team members, and is committed to the wellbeing of everyone.

RMH is developing a cooperative model of ownership, and this position is eligible for cooperative ownership.

Please send resume and a brief cover letter to admin@rootedmentalhealth.app.

Individuals with diverse backgrounds and lived experience are strongly encouraged to apply.